Knowledge category · 13 articles
Technology & Data
Hotel systems, integrations, data quality, governance, privacy, automation, cybersecurity awareness, and responsible technology.
What Is Hotel Cybersecurity Awareness?
Hotel cybersecurity awareness is the shared knowledge and everyday behavior that help hotel staff recognize, avoid, and promptly report suspicious digital or physical activity that could affect systems, money, operations, or guest and employee information.
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Food & Beverage system context
What Is Hotel AI Governance?
Hotel AI governance is the system of policies, roles, approvals, controls, documentation, testing, monitoring, training, and review used to decide how a hotel may develop, buy, integrate, and use artificial intelligence.
Artificial Intelligence · Responsible AIWhat Is Responsible AI in Hospitality?
Responsible AI in hospitality means using AI with deliberate attention to accuracy, fairness, transparency, privacy, security, accessibility, accountability, employee and guest impact, human review, and ongoing monitoring.
Technology & Data · Core Hotel SystemsWhat Is a Hotel Property Management System (PMS)?
A hotel property management system (PMS) is the central operating system used at the property level to manage reservations, room inventory and status, guest profiles, check-in and check-out, folios, charges, housekeeping coordination, and end-of-day processing.
Technology & Data · Guest and Account Data SystemsWhat Is a Hotel CRM?
A hotel customer relationship management system (CRM) organizes information and activity related to guests, prospects, companies, contacts, preferences, communications, and commercial relationships.
Safety, Security & Risk · Security FundamentalsWhat Is Hotel Security?
Hotel security is the coordinated protection of people, property, information, and operations from intentional threats, unlawful activity, unauthorized access, theft, disruption, or misuse through awareness, access controls, reporting, response, and cooperation with appropriate authorities.
Leadership & Management · Standard Operating ProceduresWhat Is a Hotel Standard Operating Procedure?
A hotel standard operating procedure, or SOP, is a controlled document that explains how an approved recurring activity should be performed, including responsibilities, sequence, decision points, safety cautions, records, exceptions, and escalation.
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APIs
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Core Hotel Systems
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Cybersecurity Awareness
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Data Governance
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Data Privacy
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Data Quality
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Food and Beverage Technology
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Guest and Account Data Systems
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Reservations and Distribution Systems
What Is a Central Reservation System (CRS)?
A central reservation system (CRS) is a hotel reservation and distribution platform used to centrally manage room availability, rates, restrictions, reservations, and related information across one or more properties and booking channels.
Technology & Data · Reservations and Distribution SystemsWhat Is a Hotel Channel Manager?
A hotel channel manager is a distribution system that sends rates, availability, and restrictions to multiple online booking channels and returns reservations or inventory changes to connected hotel systems. Its purpose is to reduce manual channel updates and keep sellable inventory synchronized.
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Revenue Technology
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Technology Integrations
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