Explore by hotel role
Resort Hotel Leader
A practical property-type learning path for the resort hotel leader role.
This path contains 8 articles arranged as a practical learning sequence. Begin with the first topics, then continue into department-specific and advanced operating context.
What Is a Resort Hotel?
A resort hotel is a destination-oriented property where accommodations are integrated with recreation, amenities, food and beverage, activities, events, wellness, or other experiences that form a substantial part of the guest’s reason for staying.
Hotel Fundamentals · Resort HotelsWhat Are Resort Hotel Operations?
Resort hotel operations coordinate lodging with the experiences, amenities, recreation, food and beverage, events, transportation, retail, spa, golf, waterfront, or other services the particular resort actually offers.
Revenue Management · Revenue StrategyWhat Is Total Revenue Management?
Total revenue management applies revenue-management principles across multiple hotel revenue streams, capacities, customer segments, and time-sensitive resources rather than focusing only on guestrooms.
Revenue Management · Hotel Performance MetricsWhat Is TRevPAR?
Total revenue per available room (TRevPAR) measures total hotel operating revenue for a period divided by available guestrooms for the same period.
Food & Beverage · Food and Beverage FundamentalsWhat Is Hotel Food and Beverage?
Hotel food and beverage is the department and operating system responsible for preparing, selling, serving, and controlling food and drinks across hotel restaurants, bars, banquets, catering, room service, lounges, grab-and-go outlets, and other applicable venues.
Hotel Fundamentals · Guest JourneyWhat Is the Hotel Guest Journey?
The hotel guest journey is the sequence of experiences and decisions from inspiration and hotel search through booking, pre-arrival, arrival, the stay, check-out, post-stay communication, reviews, and possible loyalty or repeat business.
Safety, Security & Risk · Risk ManagementWhat Is Hotel Risk Management?
Hotel risk management is the continuing process of identifying, assessing, treating, transferring where appropriate, monitoring, and communicating risks that may affect guests, employees, property, finances, technology, compliance, reputation, and operational continuity.
Engineering & Maintenance · Capital PlanningWhat Is Hotel Capital Planning?
Hotel capital planning is the long-term process of identifying, prioritizing, budgeting, approving, and scheduling investment in a hotel’s physical and technology assets.