Explore by hotel role
Economy Hotel Leader
A practical property-type learning path for the economy hotel leader role.
This path contains 9 articles arranged as a practical learning sequence. Begin with the first topics, then continue into department-specific and advanced operating context.
What Are Economy Hotel Operations?
Economy hotel operations deliver a clear, essential lodging proposition at a value-oriented price point through cost discipline, simple processes, reliable basics, and careful control of staffing, purchasing, utilities, maintenance, and distribution costs.
Hotel Fundamentals · Property TypesWhat Is a Limited-Service Hotel?
A limited-service hotel is a room-focused property that provides essential lodging services with a comparatively narrow range of staffed amenities and operating departments.
Human Resources & Training · Labor ManagementWhat Is Hotel Labor Cost?
Hotel labor cost is the cost of employing or obtaining the people needed to operate the hotel, including wages, salaries, overtime, employer payroll taxes, benefits, incentives, training time, and—when included by the hotel’s definitions—contract or agency labor.
Housekeeping · ProductivityWhat Is Housekeeping Productivity?
Housekeeping productivity measures completed housekeeping work relative to labor time, often using room credits, points, room equivalents, task minutes, or another workload method that adjusts for different room and service types.
Finance & Accounting · Operating MetricsWhat Is Cost per Occupied Room (CPOR)?
Cost per occupied room (CPOR) measures a defined set of operating costs divided by occupied room nights for the same period.
Engineering & Maintenance · Preventive MaintenanceWhat Is Preventive Maintenance in a Hotel?
Preventive maintenance is scheduled inspection, servicing, adjustment, and condition monitoring performed before an asset fails, with the goal of preserving reliability, safety, guest comfort, efficiency, and useful life.
Hotel Fundamentals · Guest JourneyWhat Is the Hotel Guest Journey?
The hotel guest journey is the sequence of experiences and decisions from inspiration and hotel search through booking, pre-arrival, arrival, the stay, check-out, post-stay communication, reviews, and possible loyalty or repeat business.
Marketing & Distribution · Brand PositioningWhat Is Hotel Brand Positioning?
Hotel brand positioning defines how a hotel intends to be understood and preferred relative to relevant alternatives by a specific target audience.
Marketing & Distribution · Direct BookingWhat Is Direct Booking?
A direct booking is a hotel reservation made through a hotel-controlled channel, such as its website booking engine, reservation phone line, call center, supported email process, front desk, or walk-in process.