Explore by hotel role
All-Suite Hotel Leader
A practical property-type learning path for the all-suite hotel leader role.
This path contains 9 articles arranged as a practical learning sequence. Begin with the first topics, then continue into department-specific and advanced operating context.
What Is an All-Suite Hotel?
An all-suite hotel is a hotel in which the guest accommodation inventory is composed primarily or entirely of suites that provide more space or functional separation than a standard guestroom.
Hotel Fundamentals · Property TypesWhat Is an Extended-Stay Hotel?
An extended-stay hotel is designed for guests staying longer than a conventional transient visit, commonly offering kitchens or kitchenettes, living or work space, adjusted housekeeping frequency, and pricing or operating practices suited to longer stays.
Hotel Fundamentals · Extended-Stay HotelsWhat Are Extended-Stay Hotel Operations?
Extended-stay hotel operations are the practices used to support longer hotel stays through appropriate room features, housekeeping cadence, maintenance, billing, communication, laundry, storage, mail, shared spaces, privacy, security, and guest expectations.
Sales · Market SegmentsWhat Is Project Business?
Project business is lodging demand created by a defined temporary assignment, development, installation, relocation, response effort, or other work project.
Sales · Corporate and Negotiated BusinessWhat Is a Corporate Hotel Account?
A corporate hotel account is a company or organization whose travelers, meetings, crews, projects, or other lodging needs are managed as an identifiable hotel sales account.
Housekeeping · Housekeeping FundamentalsWhat Is Hotel Housekeeping?
Hotel housekeeping is the department and operating system responsible for guestroom cleanliness and presentation, public-area care, linen and laundry coordination, room-status accuracy, inspections, supplies, lost and found, and communication of maintenance or safety issues.
Housekeeping · Laundry OperationsWhat Are Hotel Laundry Operations?
Hotel laundry operations are the controlled processes used to sort, wash, dry, finish, inspect, store, and distribute hotel textiles.
Revenue Management · Market SegmentationWhat Is Hotel Market Segmentation?
Hotel market segmentation is the practice of grouping demand into meaningful categories based on booking behavior, trip purpose, rate arrangement, channel, customer relationship, or service need.
Hotel Fundamentals · Guest JourneyWhat Is the Hotel Guest Journey?
The hotel guest journey is the sequence of experiences and decisions from inspiration and hotel search through booking, pre-arrival, arrival, the stay, check-out, post-stay communication, reviews, and possible loyalty or repeat business.