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Hotel Operations Fundamentals
Connect daily hotel work to performance, controls, and profitability.
This collection contains 5 connected articles. Foundational concepts appear first so readers can build context before moving into operational and advanced topics.
What Is Night Audit?
Night audit is the hotel’s end-of-day process for reviewing and finalizing the business day in the property management system. It commonly verifies reservation and folio status, posts scheduled charges such as room and tax, produces reports, resolves exceptions, and advances the hotel’s business date.
Front Office · Arrivals and DeparturesHow Hotel Check-In Works
Hotel check-in is the controlled arrival process that verifies a reservation and guest, confirms stay details and required payment or authorization, assigns an eligible room, records required information, and changes the reservation to an in-house status.
Front Office · Arrivals and DeparturesHow Hotel Check-Out Works
Hotel check-out is the departure process that reviews and settles the guest account, confirms departure, updates the reservation and room status, provides the appropriate folio, and communicates information needed for room turnover and follow-up.
Revenue Management · Hotel Performance MetricsWhat Is Hotel Occupancy?
Hotel occupancy is the percentage of available rooms that are occupied or sold during a defined period. A common formula is occupied rooms divided by available rooms, multiplied by 100.
Finance & Accounting · Profitability MetricsWhat Is GOPPAR?
Gross operating profit per available room (GOPPAR) measures a hotel’s gross operating profit across its available room inventory. It is calculated by dividing gross operating profit by available room nights.